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The Project
Project Details
Create a new interactive platform for users of the company’s product that could help inform them on how to perform certain tasks. This was to use a similar structure as the online help while implementing content from e-learning modules.
Why Was This Necessary
A new version of the product was being released soon, and our team was tasked with finding ways to improve the overall user experience. There had been a long-running desire to improve the help, and the launch of a new product was seen as a great opportunity to try out the new method.
Team Members
Ariel Feist | Project Manager, Sr. Technical Writer & Instructional Designer
John Wise | Visual Designer
Aastha Sing | Sr. Technical Writer & Instructional Designer
Shefali Yadav | Sr. Technical Writer & Instructional Designer
Rashi Talwar | Technical Writer & Instructional Designer
Saurav Sidhant | Technical Writer & Instructional Designer
Timeline
3 Weeks
Challenges
Product & Design Changes, Short Timeline, Communication
The development of the new product was tumultuous, to say the least. Its requirements and design were changing constantly for several months. So, it was difficult to predict what was going to be in the product and what our documentation or training needed to cover when the time came to start creating the material.
When the design and product rollout were eventually finalized, we had just a few weeks to assemble the material. As a result, a lot of executive decisions had to be made by me on what to accomplish and how to do it.
What Was Delivered
Microlessons Built Into Help
As part of our new help initiative, we decided to incorporate microlessons from Articulate Rise into our RoboHelp project. By creating lessons in Rise and hosting them on a server, we could embed the courses within RoboHelp topics with an iframe. This created a more visually appealing and engaging method of instructions on how to perform tasks than we had previously achieved in our help files.
Due to the tight timeline and shifting design of the product, much of the material in the lessons were created weeks in advance in anticipation for what would be needed. We then decided to cut the content up into microlessons to further break down the steps and simplify the experience.
Lessons Learned
RoboHelp Limitations
There were certainly some design limitations when it came to using RoboHelp to house the project. Had we been given more time and resources to potentially put the material in a learning management system like our other training material, we might have been able to design a better and more consistent experience. However, monetary restrictions and the design of this particular product made this the more viable option.
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I’m here to help and offer my expertise as a technical writer and instructional designer. If you need assistance with your documentation or learning management system, please feel free to reach out.