Ariel Feist
Documentation & E-learning Specialist

About Me
I am an enthusiastic professional based in California, with over 10 years of experience in technical documentation & instructional design, and a passion for learning. I’m always eager for an opportunity to work on creative projects and learn more about advancing technologies that can help me develop new skills and further expand my capabilities.
Driven Leader & Self-Starter
During my tenure in supervisory positions, I have managed team members across the globe on several cross-functional projects. I’ve also been involved in projects outside of documentation and e-learning to help marketing teams drive engagement on public-facing platforms with innovative approaches.
With a focus on collaboration and a penchant for mentoring, I strive to foster an environment where knowledge is accessible, user education is effective, and team collaboration brings insightful and rewarding experiences. I’m always eager to learn something new and deliver meaningful solutions, regardless of the restrictions or limitations in a project’s scope.
Past Projects
In addition to authoring user guides and crafting instructional courses for adult learners, I have led the charge on numerous projects. Click here to see how I approached each problem and worked with the restrictions to create a valuable solution
Documentation
I’ve worked on a wide array of technical documentation, with different degrees of complexity. From software help files and APIs to installation & integration manuals, to security notifications, to blog posts and marketing mailers, my experience is anything but varied.
Instructional Design
With the ADDIE instructional design model always at the forefront of my approach, I have created a variety of interactive courses to cover employee onboarding, knowledge management & AI certifications, software tutorials, and more.
Tool Proficiencies
My Experience
2021-2025
eGain
Sr. Manager, Documentation & E-learning
I have led a team of 9 technical writers and instructional designers worldwide to deliver relevant documentation and learning content for each release of the company software.
2017-2021
eGain
Sr. Technical Writer
I was responsible for the vast majority of technical documentation for internal and external use. I led the project of publishing user guides and help files for the partner OEM projects. I was the sole author of a significant portion of the product.
In addition to my ongoing responsibilities, I also created marketing videos to showcase the features of new products.
2013-2017
eGain
Technical Writer
I handled the publishing of release notes, company blog posts, and application user guides. I was responsible for reformatting the application help files to match the completely altered user interface.
I was also the primary manager of the company’s LMS and created all of the interactive e-learning courses for several years.
Portfolio
